Privacy Policy

Last updated: 11 June 2026

This Privacy Policy describes how Ganwal Car Rentals ("we", "us", "our"), located at RZ-62/C1, R-Block, Shiv Mandir Road, New Roshanpura, Najafgarh, New Delhi – 110043, collects, uses and protects your information.

1. Information We Collect

• Contact details — your name, phone number and email address, provided when you make a booking or enquiry.
• Trip details — pickup and drop locations, dates, times and any special instructions you share.
• Payment information — payments are processed by our authorised payment gateway partner. We do not collect or store your full card number, CVV or bank login details.
• Technical data — basic, non-personal usage information collected automatically when you visit our website.

2. How We Use Your Information

• To confirm, schedule and provide your booking and assign a driver and vehicle.
• To contact you about your trip, share quotes, and respond to enquiries.
• To process payments and issue invoices or receipts.
• To improve our services and, where you have agreed, to share offers or updates.

3. Payment Security

Online payments are handled through a secure, PCI-DSS-compliant payment gateway. Your payment details are entered directly with the payment provider and are not stored on our systems.

4. Sharing of Information

We do not sell or rent your personal information. We share it only as necessary:

• With the assigned driver, limited to details needed to complete your trip.
• With our payment gateway partner, to process online payments.
• Where required by law or a valid legal request.

5. Data Retention

We keep your information only as long as needed to provide our services and meet legal requirements. After that, it is securely deleted or anonymised.

6. Cookies

Our website may use basic cookies to help the site function and to understand general usage. You can control cookies through your browser settings.

7. Your Rights

You may ask us to access, correct or delete the personal information we hold about you. To make a request, contact us using the details below.

8. Data Security

We take reasonable steps to protect your information against unauthorised access, loss or misuse.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.